Peter runs the front line of this website.
- Challenge
- Enquiry triage, first replies and CRM updates were a standing manual load on the person least able to spare the time — me.
- Solution
- A production agent that triages an enquiry, drafts and sends the first reply, qualifies it and records it. Every action is logged and reviewable after the fact.
- Result
- In production since launch and still running. It answers on the front page — ask it whatever you would have asked me.